FAQ
Lace & Flower — Frequently Asked Questions
Welcome to Lace & Flower! We are so happy to be part of your story. Below are answers to the questions we get asked most frequently about our shared diaries, shipping, and orders.
📖 About Our Wedding Diary
What is "Our Wedding Diary"?
Our Wedding Diary is a collaborative, shared journal designed for both you and your partner to write in together. Unlike traditional wedding planners or guest books, this diary captures the "in-between" moments—the butterflies of being engaged, the quiet late-night planning sessions, and the behind-the-scenes magic of your big day—woven from both of your perspectives side-by-side.
What is included with the diary?
Every diary arrives as a complete set, featuring:
- Luxury Linen Cover with an elegant, timeless design.
- 200 Premium Linen Pages that provide a beautiful, tactile writing experience.
- Two Ink-Jet Pens included in the box, ensuring your entries are flawless and beautifully coordinated from day one.
Does the diary have prompts or is it blank?
We have intentionally balanced thoughtful prompts with plenty of open, blank space. The prompts are designed to guide you through different milestones (Engagement, Wedding Day, and Anniversaries) and help you document your thoughts, nerves, and joys, while the blank space lets your unique story flow naturally.
Is this a good gift for an engaged couple?
Absolutely! It is the ultimate gift for newly engaged couples, a sentimental wedding day present, or a thoughtful anniversary gift. Freezing these moments in time is the best gift you can give to your future selves.
🛍️ Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as accelerated checkout options through Apple Pay, Google Pay, and PayPal. All transactions are securely processed via Shopify.
Can I modify or cancel my order after it has been placed?
Once an order has been placed, we cannot modify or cancel it.
📦 Shipping & Delivery
How long will it take for my order to arrive?
Orders are typically processed and packaged within 1–3 business days. Once handed off to the carrier, domestic shipping times generally take 3–5 business days. You will receive a shipping confirmation email with a tracking number as soon as your package is on its way.
Do you ship internationally?
We do not ship internationally at the moment.
💌 Refunds & Returns
What is your return policy?
We want you to absolutely love your diary. If you are not entirely satisfied with your purchase, we accept returns on items that are completely unused, unwritten in, and in their original packaging within 7 days of delivery.
How do I start a return?
To initiate a return or exchange, please get in touch with us through our Contact Information page with your order number, and our team will guide you through the process.
Have a question that wasn't answered here? Drop us a line through our Contact page.